Sutra is built for growing teams who want to own their data, not rent it. The full CRM is free and open-source under GPL v3 — self-hosted, unlimited users, no time limit. Business adds the things teams above ~200 seats actually pay for: SSO, compliance, advanced workflows, and premium support.
The full CRM. Self-hosted, GPL v3, unlimited users. No time limit, no feature gates in the core.
For teams scaling past ~100 seats who need SSO, compliance, and a vendor on the other side. Launch pricing locked in for life.
*Anchor pricing, billed annually, minimum 25 seats. Features marked Coming ship through 2026 — see the timeline. Your price never goes up once you sign on.
Implementation, training, and custom development. For teams who want a partner on the install, not just software.
Business features — SSO, the compliance plugin, advanced workflows — are on the roadmap, not in the product today. You can reserve a Business licence now and your launch pricing is locked in for life as each feature ships. Until then, you run Community (which is the full CRM) and get a named contact for support. We do this because growing-team evaluations need to know what they will be able to commit to a year from now — not just what is in the box today.
| Community | Business | |
|---|---|---|
| Full CRM core (entities, fields, relationships, picklists) | ||
| Unlimited users, records, custom entities | ||
| Role-based access (ACL voter, own / team / all) | ||
| Audit trail + non-destructive restore | ||
| Two-factor authentication (TOTP, email, SMS) | ||
| Country access + on-server GeoIP | ||
| Encrypted credential storage | ||
| Schema rebuild, inline edit, duplicate detection, filter builder | ||
| Self-hosted, your infrastructure, your data | ||
| Community support on the forum | ||
| Business additions | ||
| SSO — SAML, Google Workspace, Okta Coming | — | |
| Compliance plugin (21 CFR Part 11) Coming | — | |
| Advanced workflows + automation Coming | Basic | |
| Premium support with response-time SLA | — | |
| Roadmap influence (vote, request, prioritise) | — | |
| Named contact for support escalations | — | |
Features marked Coming are on the public product timeline. Business early-access subscribers lock in launch pricing and get each feature at no extra cost as it ships.
Self-hosted at every tier. No vendor lock-in, no surprise price hike from a SaaS rebrand, no third party that can see your customer list. The Business edition is also self-hosted — it adds features, not custody.
Mid-market teams hit the per-seat ceiling on most SaaS CRMs around 100 users. Community has zero seat limits; Business early-access pricing is locked in for life so growth does not blow up the bill.
Append-only audit log, field-level diff history, non-destructive restore — in Community. The Business compliance plugin layers electronic signatures, record lockdown, and 21 CFR Part 11 validation on top.
The Plugin SDK is a first-class concept; the bundled CRM is just the first plugin. Fork it, ship plugins for your industry, sell them. Open-core means the core stays open — commercial features extend, they never close it up.