Self-hosted under GPL v3, customisable to your actual business model, with an audit trail your compliance review will accept. No per-seat punishment, no vendor lock-in, no rent. Community is free forever; Business adds SSO, compliance, and premium support — launch pricing locked in on Early Access.
Switching CRMs stalls when ten years of data don’t come with you. The Sutra importer — column mapping, dry-run preview, error reporting, undo — is on the timeline and ships in 2026. Reserve a Business slot now and we’ll line up white-glove migration when it lands.
Community is unlimited users, free forever. Business early-access pricing is locked in for life. Growth doesn’t blow up the bill.
Custom entities, fields, and relationships from the admin UI. Your business doesn’t fit the CRM — the CRM fits your business.
Append-only audit, field-level diff, non-destructive restore — in the free tier. 21 CFR Part 11 plugin in Business.
Pharma, medical devices, clinical research, life sciences — teams whose CRM has to survive a regulatory review. Sutra writes an append-only, field-level audit on every save; nothing mutates in place; nothing silently overwrites. Restore any prior save without losing the intermediate history — the restore is itself an audit event. 21 CFR Part 11 capabilities layer on top via the Business compliance plugin.
Every save writes a stream event — no in-place mutation, no silent overwrites.
Old → new per field, picklist labels resolved, queryable as data.
Restore any prior save without losing history. The restore itself is an audit event.
Allow or block sign-in by country, with the lookup running entirely on your server — no third-party service, no API key. Install the free DB-IP country database with one click from Admin → Access; refresh monthly to stay current.
Add a second step at sign-in. Authenticator-app codes work out of the box with no external service; email and text-message codes are optional channels that plug into the Admin → Integration cards. Each user picks one or more methods, and any of them satisfies the prompt.
A new Admin → Integration home for outbound channels. Send email through a standard mail relay or Amazon SES, and text messages through Twilio. Each card has a test-send so you can confirm delivery before relying on it.